At Alpha Trading Tools, we want to ensure your satisfaction with our products. Please review our refund policy outlined below:
Returns:
We offer refunds within a 3 working days period if you encounter any unsolvable technical issues with our software. After this initial 3-day period, no exchanges or refunds will be offered as per our Refund Policy.
To initiate a return, please contact us at support@alphatradingtools.com. Our support team will assist you within 6 hours. Kindly provide details about your case and include a screenshot showcasing the issue you are experiencing with the software performance.
We will also require proof of purchase, so please email us the receipt of the software you purchased.
Important Note:
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The alert system is based on MetaTrader 4/5 (MT4/5) and TradingView platform services. Any issues related to the alert option should be addressed to their respective support teams.
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We do not accept refunds for payments made with cryptocurrency via Coinbase due to potential transaction fees and other complications.
Refunds (If Applicable):
Upon receiving the necessary documents from the buyer, we will thoroughly inspect the issue. Following our evaluation, we will notify you via email to inform you whether your refund is approved or not.
If your refund is approved, we will initiate the refund process, and you will be automatically refunded through your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds (If Applicable):
If you haven’t received your refund, please check your bank account regularly over the course of a few days or weeks. If the refund is still late or missing, we recommend contacting your credit card company. If further assistance is required, kindly contact your bank. Refunds may take some time to be officially posted.
Contact Us:
If you have any questions or need assistance, please contact us via email at support@alphatradingtools.com or utilize our live support chat. We are dedicated to addressing your concerns promptly and providing the necessary support to resolve any issues you may encounter.